Privacy Policy

• Personal details you provide voluntarily: name, email address, phone number, postal address, PAN (for 80G receipts).
• Donation details: amount, cause selected, frequency, payment method and transaction reference number.
• Communication content: messages submitted via the contact form, newsletter sign-ups and feedback.
• Technical data: IP address, browser type, device information, and pages visited — collected automatically for security and analytics.

• Processing donations and issuing receipts under Section 80G of the Income Tax Act.
• Sending confirmation emails, donation receipts, project updates and newsletters.
• Responding to your queries, volunteer applications and partnership requests.
• Improving our website, services and impact reporting.
• Complying with legal obligations, audits and financial reporting requirements applicable to Indian charitable trusts.

All payments are processed through PCI-DSS compliant payment gateways (such as Razorpay). We do not store your card number, CVV, UPI PIN or net-banking credentials on our servers. Only transaction reference numbers are retained for accounting and reconciliation.

We do not sell, rent or trade your personal data. Limited information may be shared only with:

• Payment processors strictly for completing donation transactions.
• Auditors, statutory authorities and regulators when legally required.
• Service providers (email delivery, hosting) under strict confidentiality.

Donation records are retained for a minimum of seven (7) years to comply with statutory requirements. Other personal data is retained only for as long as necessary for the purposes stated above.

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your data, subject to legal retention obligations.
• Opt out of marketing communications at any time by clicking “unsubscribe” in our emails.

Our website uses essential cookies to keep the site functional and analytics tools to understand visitor behaviour in aggregate. You can disable cookies in your browser settings, although some features may not work as intended.

We use industry-standard encryption (HTTPS / TLS) and access controls to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Our services are not directed to children under 13. If you believe we have inadvertently collected information from a child, please contact us so we can remove it.

We may update this Privacy Policy from time to time. Material changes will be notified through a prominent notice on our website. Continued use of the site after changes constitutes acceptance of the revised policy.

For any privacy-related questions or requests, please contact us at care@sarvjeevseva.org or call +91 9999 99 9999.