Return & Refund Policy

Donations are voluntary contributions made in support of our charitable activities. As a not-for-profit organisation, donations are generally considered final and non-refundable once received and acknowledged.

A refund may be considered in the following situations:

• Duplicate transaction — if a donor is charged more than once for the same donation due to a technical or banking error.
• Incorrect amount — if a donor entered an incorrect amount (for example, an extra zero) and notifies us within 48 hours of the transaction.
• Unauthorised transaction — if the donor can demonstrate that the transaction was made fraudulently from their account.
• Failed delivery of receipt — if the 80G receipt cannot be issued due to incorrect data captured at our end, the donor may opt for a refund.

To request a refund, please email care@sarvjeevseva.org within 48 hours of the donation with the following details:

• Full name and contact number used during donation.
• Donation amount and date of transaction.
• Transaction reference number (sent in the confirmation email).
• Reason for the refund request.

• Once we receive a refund request, our team will review it within 5–10 working days.
• If approved, the refund will be processed to the original payment source.
• Refunds typically reflect in the donor’s account within 7–14 working days, depending on the bank and payment method.
• In case of refund, any 80G certificate already issued for that transaction stands withdrawn and cannot be claimed for tax deduction.

• Change of mind after a successful donation that has already been allocated to a project.
• Donations made more than 48 hours prior to the refund request (except in case of duplicate or fraudulent transactions).
• Donations made in cash, cheque, or directly into our bank account (please contact us for the manual reversal process).

If the amount has been debited from your account but the donation has failed on our website, the amount will be automatically refunded by the payment gateway within 7–10 working days. No request is required from your side.

For any refund queries or assistance, please reach out at care@sarvjeevseva.org or call +91 9999 99 9999. Our team will respond within one (1) working day.