Sarv Jeev Seva is a non-profit charitable organization. The majority of our transactions are voluntary donations that do not involve the shipment of any physical goods. However, this policy explains what donors and supporters can expect in relation to receipts, acknowledgements, and any occasional dispatch of physical items (such as thank-you merchandise, certificates, or campaign kits).
Once a donation is successfully processed through our payment gateway, an official donation receipt and an 80G tax-exemption certificate (where applicable) are sent to the donor’s registered email address within 3–7 working days.
If you do not receive your receipt, please write to us at care@sarvjeevseva.org with the transaction reference, and we will resend it within 2 working days.
In the rare instance that a campaign or program involves the shipment of a physical item (for example, a thank-you memento, printed certificate, or awareness kit):
Sarv Jeev Seva does not levy any additional shipping charges on donors. Any dispatch-related expenses are absorbed from our operational budget so that 100% of donation intent is preserved.
If a physical dispatch is not received within the expected timeframe, or if the item arrives damaged, please contact us within 7 days of the expected delivery date at care@sarvjeevseva.org. We will investigate and, where appropriate, arrange a replacement dispatch at no cost.
For any questions related to shipping, delivery, or acknowledgements, please write to care@sarvjeevseva.org or call our helpline listed in the footer.